A European Mentoring and Coaching Council (EMCC) accredited course for managers/leaders who want to help their  people reach top levels of performance and feel happy and engaged at work

Develop your coaching and mentoring skills in guiding your people at work, so that they become exceptionally competent at meeting their personal and company goals!

Become an accredited coach/mentor and join a global community of coaches/mentors of EMCC

Business Meeting


Why Coaching Matters Today

Today, people expect from their managers/leaders to be trusted and be given the necessary support to meet personal and company objectives, by satisfying their need for autonomy, mastery and purpose. 


People with a clear picture of what is expected of them – and how they contribute to company goals – feel more engaged at work. As soon as they realize how they can contribute to the growth of their company, they find ways to work more productively and efficiently.  


It all depends on the managers/leaders’ ability to guide and empower their people to be successful. Managers/leaders are expected to promote a working climate based on trust, shared vision and clear targets, so that their people perform on their own will.

What The Figures Tell Us

80% of people who receive coaching say their self-confidence increased

70% of those who are coached improve their work performance, relationships, and communication

86% of companies report recouping their investment in coaching and more

99% of those who hire a coach are “satisfied” or “very satisfied” 73% of coaching clients report that coaching helps them improve their work performance, communication skills, interpersonal skills, relationships, work/life balance, and wellness

51% of companies with a strong coaching culture have higher revenues compared to their competitors

The median coaching ROI is 700% (7x) the investment


Session 1: Introduction

  • Course Induction-expectations

  • The importance of reflection-using Gibbs model

  • The role of coaching and mentoring in helping teams and organizations thrive-evidence from CIPD reports

  • The similarities and differences between coaching and mentoring

  • Coaching & mentoring frameworks: 3Ps Purposes/Perspectives/Processes

Session 2: Understanding self-What you know about yourself and what others know about you

  • VIA Character Strengths Assessment

  • Personality DNA Assessment

  • Johari Window

  • Transactional Analysis-Ego States


Session 3: Commit to self-development

  • Reflection on Understanding Self Assessments

  • Building your personal coaching/mentoring brand


Session 4: Managing the contract with your coachees

  • Prescriptive or emergent approaches to mentoring and coaching

  • EMCC ethics in coaching and mentoring

  • Maintaining integrity with the coachee

  • Setting a coaching/mentoring agenda

  • Establishing trust with the coachee

  • Knowing when to coach/mentor and when to refer the coachee

  • Agreeing with the coachee and other stakeholders

  • Terminating the contract-the way forward 


Session 5: Building the relationship

  • Developing active listening skills

  • Empowering the client

  • Strengths-based coaching-building positive relationships by helping clients to identify and build on their strengths


Session 6: Enabling insight and learning

  • Asking the right questions to clarify, expand, prompt and initiate action

  • Pausing and reviewing

  • Dealing with resistance to coaching

  • Person-centered coaching philosophy-the client is the master of his/her own situation


Session 7: Action and outcome orientation

  • Selecting the appropriate tools

  • Action planning with the client

  • Overcoming cognitive biases

  • Enabling commitment

  • Reviewing actions-setting SMART objectives

Session 8: Use of models and techniques

  • The GROW model

  • The OSCAR model

  • Person-centered approaches to coaching/mentoring

  • Cognitive Behavioral Coaching

  • Role-plays


Session 9: Evaluation

  • Getting feedback from the client

  • Learning from evaluation and feedback


Session 10: Bonus Workshop

  • Using stories in coaching

  • How storytelling can enrich the coaching practice


Session 11: Wrap-up / Next steps

Course Specifics:

Duration: 40-hour fast-track workshop (completed over two, long and non-consecutive weekends: Fri 17:00-21:00 and Sat/Sun 09:00-17:00)​

Possibility to make other flexible arrangements to meet the busy schedule of managers/leaders


On completion of the course you are expected to complete 110 hours of self-study, peer-to-peer coaching for practice, supervision and reflections. We provide complete and credible support through out your self-study time so that you can immediately obtain your accreditation status from EMCC