SALES AND CUSTOMER SERVICE ACADEMY

A breakthrough customised program of Change - To - Be Ltd

The Academy is ideal for sales professionals and their managers, who want to build on their strengths and reach top levels of performance in sales and customer service. Designed and delivered by experienced professional trainers, the Academy offers state-of-the-art training and development workshops, delivered in a modular scheme. Drawing from our participants' experience in the field, we set challenging goals for improvement in an engaging and highly interactive environment. Oh, and one last thing...this is not an academic program; it is a hands-on, skills-building, sales and customer service performance booster!

A BREAKTHROUGH CUSTOMIZED PROGRAM OF CHANGE TO BE

What makes good sales and customer service people today?

Evidence from top-performing salespeople across the globe has shown that the modern salesperson is characterised by:

1. Modesty and humility - you are no longer the focal point; instead, you position your team that will help you win an account at the centre.

2. Conscientiousness - you take command of the sales process so that you control your destiny.

3. Results-focused - you develop customer-driven strategies that align your products to their needs, instead of talking about the functionalities of your products.

4. Curiosity - you ask your customers challenging questions to close information gaps and gain interesting insights for win-win solutions.

5. Professional Relationships - you keep the right distance with your customers to ensure they follow your recommendations and advice and they don't take advantage of a friendly relationship.

6. Positive mindset - you are able to handle emotional disappointments, learn from failures and be open to change and the challenges that go with it.

7. Aggressiveness - you are action-oriented and feel comfortable fighting for your cause.

THE ACADEMY

A Modular Program Tailored To Your Sales Team's Needs

Module 1: Sales and Customer Service Winning Skills (6 days)

Breakthrough Sales Fundamentals
Winning Customer Sales Strategies
Sales Negotiation Skills for Win-Win Results

Module 2: Sales and Customer Service Advanced Skills (5 days)

Emotional Selling
Developing Key Account Strategies
The Emotionally Intelligent Salesperson

Module 3: Sales and Customer Service Advanced Skills for Leaders (6 days)

Strategic Management
Brand Management Strategies
Coaching Sales Teams for Top Performance

OUR TEAM OF EXPERTS

Ludmila Lytkina - Marketing and Brand Management Expert

2017 University of New York in Prague, Strategic Management, Global Marketing & Brand Management Professor

2017 Poli Consulting, Business, Marketing and Sales Consultant for CIS and Baltics

2015 Independent Marketing Consultant

2014 AVT Business School, Executive MBA

2011 Marketing Director, Lidskoe Pivo (OLVI Group) Finland & Baltics

2009 Independent Brand Consultant & Trainer, Belarus- Founder of The School of Brand Management Young & Rubicam, Kiev, New Business Strategy Director

2003 Synovate Global Market Research Company, New Business Development Director, Ukraine & Belarus

2001 Belarusian Economic University

Indicative Clients in Training and Consultancy: LG, Danone, Erste Bank, SMK, AIS, Automotive, Megasport, Ferrero, Microsoft, Coca-Cola, Samsung, Nokia

Areas of expertise: Brand Management, Marketing Strategy, Strategic Management, Product Development, PR, Project Management, Coaching

Juwana Jenkins - Strategic Communications Expert

2021 Senior Practitioner Certification,

European Mentoring and Coaching, Brussels, BE

2021 TedX Speaker, Prague, CZ

2021 Senior Coach, MBA Program, University of New York in Prague

2013 MA in Professional and Business Communication,

La Salle University, Philadelphia, USA

2012 Certificate in Coaching and Mentoring in Management, Institute

Of Leadership and Management, Staffordshire, England

2007 Career/Professional Development Professor,

University of New York in Prague

2005 Executive Director, Charisma International

2004 Managing Director, Prague Spirit

Indicative Clients in Training and Consultancy: SAP, Maersk, RWE, PWC, Adler, Nestle, Automotive, Energy, Publishing, IT

Areas of Expertise: Communication and Soft Skills, Interpersonal Communication, Presentations, Motivation, Cross-Cultural Communication, Diversity and Inclusion,

Personal Development, Mentoring, Coaching, Facilitation

Sotiris Karagiannis - Sales Strategy and Customer Service Expert

2017 Graduate Business Programs Director, University of New York in Prague

2015 University of Strathclyde, Glasgow, Strategy-Analysis Evaluation Lecturer

2009 Potential Training-Development-Consultancy, Managing Partner, Senior Trainer

2006 Dale Carnegie Training, Greece, General Manager and certified trainer

2000 University of Strathclyde, MBA

1990 Lesley University, Master of Education

1985 PAGE Foundation College, Managing Partner, Education Consultant

1980 Hellenic Shipyards, Personel Management Specialist

Indicative clients in training and consultancy: Astra-Zeneca, Amgen, Bayer, i-square (Apple distributor), Janssen, Johnson & Johnson, Danone, Mondelez, JTI, Abbott, Swarovski, Novartis, Roche, Coca - Cola HBC, Oracle, TUI, 3M, Pipelife, Elbisco, Zito-Luks

Areas of Expertise: Sales and Customer Service, Negotiations, Presentation Skills, Leadership, Change Management, Cross-Cultural Management, Strategic Management, Culture Change, Coaching, Training Coaches EMCC Accredited Coach

Carlos Davidovic - Neuromarketing and Consumer Behavior Expert

2016 University of New York in Prague, Professor of Neuromarketing

2013 Optimum Talent, Executive Coach

2003 MRC International, Partner Director, coaching and leadership programs

2000 Gentron Ltd, CEO Biotech company

1998 Parmacia Corporation USA (Pfizer)

1990 Hoffman-La Roche Biotech Business Unit Head

1990 Business School Lausanne, MBA

1978 Medica Degree, School of Medicine, Argentina Psychology, Clinical Psychopathology, University of Barcelona Spain

EMCC: European Mentoring and Coaching Council Certification

Indicative clients in training and consultancy: Telefonica Spain, O2 Czech Republic, Mazda, Louis-Vuitton, Hoffman-La Roche

Areas of Expertise: Neuroleadership, Neuromarketing, individual and group coaching, strategic planning, marketing and sales